SHIPPING AND RETURNS

SHIPPING

WE PARTNER WITH DHL TO DELIVER YOUR ORDERS PROMPTLY AND SECURELY.

• PROCESSING TIME: ORDERS ARE PROCESSED WITHIN 1-2 BUSINESS DAYS.

• SHIPPING TIMEFRAMES:

  • WITHIN THE EU: DELIVERY TYPICALLY TAKES 2-4 BUSINESS DAYS.
  • OUTSIDE THE EU: DELIVERY TIMES VARY BY DESTINATION; PLEASE ALLOW 4-6 BUSINESS DAYS.

• SHIPPING COSTS:

  • FREE SHIPPING WORLDWIDE ON INITIAL DELIVERY: WE NOW OFFER FREE SHIPPING ON ALL ORDERS TO ANY REGION.

• TAXES AND DUTIES:

  • EU ORDERS: ALL TAXES AND DUTIES ARE INCLUDED IN THE PURCHASE PRICE. 
  • UK & US ORDERS: IMPORT DUTIES AND TAXES ARE CALCULATED AND CHARGED AT CHECKOUT. YOU WILL NOT NEED TO PAY ANYTHING EXTRA UPON DELIVERY.
  • REST OF WORLD: PLEASE NOTE THAT IMPORT TAXES AND DUTIES MAY APPLY UPON ARRIVAL AND ARE THE RESPONSIBILITY OF THE RECIPIENT.

RETURNS

WE WANT YOU TO BE COMPLETELY SATISFIED WITH YOUR HOMIES PURCHASE. IF YOU'RE NOT, WE GLADLY ACCEPT RETURNS UNDER THE FOLLOWING CONDITIONS:

• RETURN WINDOW: RETURNS ARE ACCEPTED WITHIN 30 DAYS OF THE DELIVERY DATE.

• CONDITION: SHOES MUST BE IN ORIGINAL, UNUSED, UNALTERED, AND UNWASHED CONDITION, WITH ALL ORIGINAL TAGS AND PACKAGING.

• IMPORT DUTIES (UK & US ORDERS ONLY): PLEASE NOTE THAT IMPORT DUTIES AND TAXES PAID AT CHECKOUT ARE NON-REFUNDABLE IN CASE OF A RETURN.

• RETURN PROCESS:

  1. CONTACT US AT RETURNS@HOMIES-OFFICIAL.COM WITH YOUR ORDER NUMBER TO INITIATE A RETURN.
  2. WE WILL PROVIDE YOU WITH A RETURN AUTHORIZATION AND A PREPAID SHIPPING LABEL FOR RETURNING THE ITEM TO OUR WAREHOUSE.
  3. SHIP THE ITEM(S) BACK TO US USING THE PROVIDED LABEL.

• REFUNDS:

  • ONCE WE RECEIVE AND INSPECT THE RETURNED ITEM(S), WE WILL PROCESS YOUR REFUND TO THE ORIGINAL PAYMENT METHOD WITHIN 14 BUSINESS DAYS.
  • PLEASE NOTE THAT FREE SHIPPING APPLIES TO THE INITIAL DELIVERY ONLY.
  • RETURN SHIPPING COSTS: FOR RETURNS WITHOUT EXCHANGES, SHIPPING COSTS TO RETURN THE ITEM TO OUR WAREHOUSE WILL BE COVERED BY THE CUSTOMER. 

EXCHANGES AND RE-SHIPPING

IF YOU WISH TO EXCHANGE AN ITEM FOR A DIFFERENT SIZE OR COLOR:

• PLEASE FOLLOW THE RETURN PROCESS OUTLINED ABOVE TO RETURN THE ORIGINAL ITEM.
• ANY RE-SHIPPING COST FOR THE NEW ITEM WILL BE COVERED BY THE CUSTOMER.

HOMIES RESERVES THE RIGHT TO REJECT RETURNS THAT DO NOT COMPLY WITH OUR POLICY. RETURNS THAT DO NOT ADHERE TO THE POLICY MAY BE SENT BACK TO THE ORIGINAL SHIPPING ADDRESS AT OUR DISCRETION.

CONTACT US

IF YOU HAVE ANY QUESTIONS OR NEED ASSISTANCE, PLEASE CONTACT US AT STORE@HOMIES-OFFICIAL.COM. WE'RE HERE TO HELP.