SHIPPING AND RETURNS

(UPDATED 14.11.25)

SHIPPING

WE PARTNER WITH DHL / FEDEX TO DELIVER YOUR ORDERS PROMPTLY AND SECURELY.

• PROCESSING TIME: ORDERS ARE PROCESSED WITHIN 1-2 BUSINESS DAYS.

• SHIPPING TIMEFRAMES:

  • WITHIN THE EU: DELIVERY TYPICALLY TAKES 2-4 BUSINESS DAYS.
  • OUTSIDE THE EU: DELIVERY TIMES VARY BY DESTINATION; PLEASE ALLOW 4-6 BUSINESS DAYS.

• SHIPPING COSTS:

  • FREE SHIPPING WORLDWIDE: WE NOW OFFER FREE SHIPPING ON ALL ORDERS TO ANY REGION.

• TAXES AND DUTIES:

  • EU ORDERS: ALL TAXES AND DUTIES ARE INCLUDED IN THE PURCHASE PRICE. 
  • UK & US ORDERS: IMPORT DUTIES AND TAXES ARE CALCULATED AND CHARGED AT CHECKOUT. YOU WILL NOT NEED TO PAY ANYTHING EXTRA UPON DELIVERY.
  • REST OF WORLD: PLEASE NOTE THAT IMPORT TAXES AND DUTIES MAY APPLY UPON ARRIVAL AND ARE THE RESPONSIBILITY OF THE RECIPIENT.

RETURNS & EXCHANGES

WE WANT YOU TO BE COMPLETELY SATISFIED WITH YOUR HOMIES PURCHASE. IF YOU'RE NOT, WE GLADLY ACCEPT RETURNS AND EXCHANGES UNDER THE FOLLOWING CONDITIONS:

• RETURN WINDOW: RETURNS ARE ACCEPTED WITHIN 30 DAYS OF THE DELIVERY DATE.

• CONDITION: SHOES MUST BE IN ORIGINAL, UNUSED, UNALTERED, AND UNWASHED CONDITION, WITH ALL ORIGINAL TAGS AND PACKAGING.

• HOW TO SUBMIT A RETURN OR EXCHANGE: ALL REQUESTS MUST BE SUBMITTED THROUGH OUR RETURNS PORTAL:
  HOMIES-OFFICIAL.COM/RETURNS

EXCHANGES

• YOUR FIRST EXCHANGE IS FREE OF CHARGE (MUST BE REGISTERED THROUGH THE RETURNS PORTAL).
• ANY SUBSEQUENT EXCHANGES WILL BE SUBJECT TO A SHIPPING FEE.

RETURN (WITHOUT EXCHANGE)

RETURNS WITHOUT EXCHANGE ARE SUBJECT TO A SHIPPING FEE.

FOR TRANSPARENCY, RETURN SHIPPING FEES ARE AS FOLLOWS:

• PORTUGAL – €8
• SPAIN – €16.01
• USA & AUSTRALIA – €32.20
• ZONE 2 (E.G., FRANCE, GERMANY, ITALY, NETHERLANDS, ETC.) – €17.23
• ZONE 3 (E.G., GREECE, POLAND, HUNGARY, ETC.) – €18.05
• ZONE 4 (E.G., NORWAY, ICELAND, MALTA, ETC.) – €22.16
• ZONES 5–6 (E.G., MOLDOVA, ÅLAND ISLANDS, GUERNSEY, ETC.) – €37.70

PLEASE NOTE: FOR UK & US ORDERS, IMPORT DUTIES AND TAXES PAID AT CHECKOUT ARE NON-REFUNDABLE IN CASE OF A RETURN.

RETURN PROCESS:

1. SUBMIT YOUR REQUEST THROUGH THE RETURNS PORTAL.
2. YOU WILL RECEIVE A RETURN AUTHORIZATION.
3. YOUR PREPAID RETURN LABEL IS INCLUDED IN THE BOX WITH YOUR ORIGINAL ORDER
4. SHIP THE ITEM(S) BACK TO US USING THE PROVIDED LABEL.
5. ONCE WE RECEIVE AND INSPECT THE RETURNED ITEM(S), YOUR REFUND WILL BE PROCESSED WITHIN 14 BUSINESS DAYS TO THE ORIGINAL PAYMENT METHOD.

HOMIES RESERVES THE RIGHT TO REJECT RETURNS THAT DO NOT COMPLY WITH OUR POLICY. RETURNS THAT DO NOT ADHERE TO THE POLICY MAY BE SENT BACK TO THE ORIGINAL SHIPPING ADDRESS AT OUR DISCRETION.

CONTACT US

IF YOU HAVE ANY QUESTIONS OR NEED ASSISTANCE, PLEASE CONTACT US AT STORE@HOMIES-OFFICIAL.COM. WE'RE HERE TO HELP.